Policies & Shipping


Hang Loose Surf Co. Ohana,

Below you will find some quick answers to questions you may have regarding Hang Loose Surf Co.’s store policies. If your question is not listed below, please e-mail us at aloha@hangloosesurfco.com and we will respond as soon as possible. 


Instagram: @hangloosesurfco

Facebook: Hang Loose Surf Co.

Facebook Group: Hang Loose Surf Co. Community


All items are made to order. Orders are fulfilled Monday – Friday and will be shipped within 10 – 15 business days. Due to the current circumstances of COVID-19 and a high volume of packages being shipped, you may experience some shipping delays, but it will definitely be worth it, we promise!

Pre-orders are subject to cancellation with a full refund if we are unable to get items from the manufacturer. You will be notified by email and given the option to choose another product or be issued a refund. 

If your order is unable to be delivered to you for any reason and sent back to us, you will be responsible for paying shipping to have it sent back to you.

Please Note: Free shipping offers, when available, (such as orders over $75) will only apply to orders in the United States.


At this time, all sales are final. However, please contact us at aloha@hangloosesurfco.com and we may be able to help!


If you are unsure what size to order, we recommend looking at our sizing guide. This will be the best way to determine which size will be a best fit for you!


The colors of clothing may vary slightly compared to website images. This is simply due to the studio lighting during photography, phone display settings, computer display settings and so forth. We do try our best to ensure the photos are edited to show the colors as life-like as possible! The patterns on hats may very slightly compared to the website images due to how the print is cut.


Coupons do not have cash value and cannot be exchanged for cash or gift cards. Coupons may not stack with sales or promotions. 

Please Note: Be sure to apply any coupons at checkout. We are unable to modify orders once you have checked out.


We hope that everyone is staying safe during these unprecedented times. From the bottom of our hearts and the heart of Te Fiti, we would like to thank you for supporting our small business. There is nothing more rewarding than being able to do what we love each and every day while spreading the Hang Loose culture. You are not just a customer; you are part of our community, our Ohana. Have a beautiful day!